118 Eagle Terrace, Sandgate // Call: 07 3869 0544
At the Full Moon Hotel, we are proud to present this submission for the Outstanding Achievement in Training award, reflecting our unwavering commitment to fostering continuous learning and professional growth across all levels of our venue.
We firmly believe that the key to long-term success lies in empowering our people with the knowledge, skills, and tools to excel!
Covering topics such as: Customer Identification, Monitoring, Enhanced Customer Due Diligence and Suspicious Matter Reporting.
Below is the Full Moon Hotel’s Front of House & Kitchen Team Matrix. This is a comprehensive record of the team’s training, including details of each department, start dates, and certificates with their respective expiry dates.
Two hour wine training with Oatley Wines, House of Fine Wines and Accolade Wines attended by 20 team members. The training highlighted new items after the menu was updated in August 2024.
We have partnered with Diageo Bar Academy – Raise the Bar – to give our team members FREE access to online training.
There is training for beginners to Managers, to level up their skills and experience.
The platform sends routine emails with access to new and trending ideas, skills and training.
In May 2024 we partnered with DNS Consulting and introduced them to our team with a full team FOH training. Highlighting DNS role with our organisation to bring a higher level of customers service across the venue.
Manager Aimee held a detailed training session with Gaming Staff to introduce new processes and systems that were scheduled to be rolled out to enhance the gaming experience for our customer. With a strong focus on customer service and their experience. Along with discussing new promotional material that was being introduced.
Each year we place a focus on Gambling Harm Minimisation Week by sending key staff to a presentation session with Gambling Help QLD. This gives our staff an opportunity to gain knowledge and speak with industry leaders on best practice gaming and to discuss current trends and industry challenges.
Bespoke activity with team members and key priority suppliers.
Armed Robbery awareness via Allara, to assist team in mitigating current in-store challenges.
Bringing More Women to the Table
Australian Hotelier // Feb 2024
"We strive to embed strong values such as respect, trust, compassion and effective communication, which we believe are essential elements in retaining management due to their profound impact on workplace culture, job satisfaction and overall organisational success"
07 3869 0544
118 Eagle Terrace, Sandgate
info@fullmoonhotel.com.au
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