118 Eagle Terrace, Sandgate // Call: 07 3869 0544

Privacy Policy

Privacy Policy for Full Moon Hotel

Full Moon Hotel (referred to as “we,” “us,” or “our”) is committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, www.fullmoonhotel.com.au (the “Site”).

By accessing or using the Site, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

  1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: This may include your name, email address, phone number, postal address, payment information, and any other details you provide when making a reservation, subscribing to our newsletter, or contacting us for support.
  • Usage Data: Information on how you interact with our Site, including IP addresses, browser types, pages visited, and dates/times of your visits. This may be collected using cookies and other tracking technologies.
  • Booking Information: If you book a room or other services, we may collect details related to your booking, such as the dates of stay, special requests, and payment details (securely processed by third-party payment processors).
  • Communication: If you contact us via email, phone, or through our online forms, we collect the information necessary to respond to your inquiry, including the content of your communication.
  1. How We Use Your Information

We use your personal information for the following purposes:

  • To Process Reservations: To confirm and manage your bookings, including any special requests or additional services.
  • To Improve Our Services: To analyse usage patterns on the Site and enhance the user experience.
  • To Communicate With You: To respond to your inquiries, provide customer support, and send you promotional offers, newsletters, or other information related to Full Moon Hotel, if you have opted in to receive such communications.
  • For Legal and Security Purposes: To comply with applicable laws, protect against fraud, and ensure the security of our website and services.
  1. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our Site. These technologies allow us to collect information about your browsing activities and help us improve the functionality of the Site. You can manage your cookie preferences through your web browser settings.

  1. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your personal data with third-party service providers who assist us in operating the Site and providing services, including:

  • Payment Processors: To securely handle transactions.
  • Hosting Providers: To ensure the proper functioning of our website.
  • Email Marketing Platforms: To manage our newsletters and promotional communications.
  • Legal Authorities: If required by law, such as to comply with a subpoena or other legal process.

We ensure that any third parties with whom we share personal information comply with strict data protection standards.

  1. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

  1. Accessing and Updating Your Information

You have the right to access, update, or request the deletion of your personal information. If you wish to make any changes to your details or request that we delete your information, please contact us using the contact details below.

  1. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

  1. Links to Third-Party Websites

Our Site may contain links to third-party websites that are not operated or controlled by Full Moon Hotel. This Privacy Policy applies only to information collected by our Site, and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this page and update the “Effective Date” at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Full Moon Hotel
Email: info@fullmoonhotel.com.au
Phone: 07 3869 0544
Address: 118 Eagle Terrace, Sandgate