The Full Moon Hotel aligns with ongoing staff RSA training and in-house policies, implementing regular training and support to staff. Our venue follows the Responsible Service of Alcohol principles: using programs, policies and tools that aim to produce a safe environment for all to mitigate and minimise alcohol-related harm wherever possible.

The Full Moon hotel is committed to our staff and quality customer service and underwent a full review of policies, procedures, inductions and training for all staff to ensure a consistent and vigorous approach to workplace development, training and expectations. 

We encourage this through: Holding regular staff meetings, training videos, RSA refreshers & workshops. All Full Moon hotel staff attend annual workplace-funded RSA refreshers run by Zealifi, a register training organisation. 

Proof of Age practises:

Staff are trained to physically hold the ID and examine in a well-lit area and compare the photo of the patrons calculating the date of birth. Checking for Government hologram staff feel around the photo, birthdate and edges of card to decipher any alterations. Once confirmed, staff select ‘ID Checked’ button against their purchase through our POS system.

With the introduction of Digital ID’s state wide in late 2023, our team were provided with up to date information and posters on how to confirm authenticity and how to handle patron’s mobile devices. Team members continue to use the ‘ID Checked’ button against their purchase through our POS system.

We use programs, policies and tools that aim to provide a safe environmental for all to mitigate and minimise alcohol-related harm wherever possible.